Terms & Conditions
The use of this website means that you are agreeing to accept the terms and conditions of use
“We” and “us” means Erica Sharpe Fine Jewellery Ltd (Erica Sharpe Ltd)
“You” means the person using the website
The “website” means www.ericasharpe.co.uk
These terms and conditions apply to the website www.ericasharpe.co.uk, its contents and products.
By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company.
The images on the site are for informational purposes only and are automatically protected under UK copyright law.
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.
Very occasionally information displayed on our site may be incorrect due to system errors. We will make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.
DESIGNS AND COPYRIGHT
All of the designs displayed on www.ericasharpe.co.uk are the company’s intellectual property and are automatically protected under design right. This means that the use of these designs for any purpose without our written permission would be an infringement of UK Copyright Law.
Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.
Under no circumstances shall Erica Sharpe Fine Jewellery Ltd be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.
Our prices may be subject to change without notice.
US Dollar and Euro prices quoted are for informational purposes only and are very approximate. Your credit card company will convert our Sterling prices into your local currency using their own exchange rate at the time of purchase.
Payment is carried out through a secure PayPal page giving you the option of paying through your PayPal account or using your own credit or debit card. No extra charges are added when using a credit or debit card
Payment is taken at the point of ordering
Gift tokens are not redeemable for cash and are not transferable. The balance of a gift token must be used in one transaction. Erica Sharpe Fine Jewellery Ltd is not responsible for lost of stolen gift tokens.
If you decide to make payment via bank transfer you must accept any bank charges involved. Please ensure your bank does not deduct any fee from the amount transferred.
DELIVERY AND COLLECTION
UK shipments dispatched remain our responsibility until received by the recipient. Erica Sharpe Fine Jewellery Ltd is not responsible for jewellery where delivery has been attempted but no proof of receipt has been received (for example a photo of delivery or signature).
The insurance and guarantee of overseas shipments vary from country to country – please contact us for specific details.
Damaged or tampered shipments must be recorded at the time of delivery by the receiving person to the delivery agent and a photograph taken if possible. Failure to do this will result in the shipment becoming uninsured and Erica Sharpe Fine Jewellery Ltd. cannot accept responsibility for this.
Jewellery shipped abroad may be liable to tax or duty charges applied by the recipient’s country’s customs. This is out of Erica Sharpe Fine Jewellery Ltd’s control and is something we cannot accept responsibility for.
Jewellery returned remains the responsibility of the customer until received back by Erica Sharpe Fine Jewellery Ltd together with the appropriate paperwork and packaging .
EXCHANGING OR RETURNING JEWELLERY
We want you to be totally happy with your choice. If not you can:
Exchange it for a different item in our collection of equal or greater cost.
Return it and commission us to design and make you a completely new item to the same value or greater.
Return it for a full refund minus postage and packaging. (We only offer this option for jewellery bought unseen over the internet. Earrings are non-returnable for reasons of hygiene and safety)
Jewellery must be returned in perfect condition, unworn and in the original packaging within 28 days. By special arrangement in advance, it may be possible to extend this timescale based on, for example, the date of your planned proposal.
Please note that modified or resized ready to wear rings cannot be returned, so if you are planning a surprise proposal and are unsure of your partner’s size, we advise you to purchase your ring as is and then return it to us for resizing later.
Bespoke rings or jewellery cannot be returned. Once you commit to going ahead with your commission your 50% deposit is non-refundable as we buy the materials specially for each commission and they cannot be used for anything else.
Due to health and safety legislation, earrings cannot be returned
Our returns policies do not affect your statutory rights.
CARE FOR YOUR JEWELLERY
We provide comprehensive information as to how to care for you jewellery. We cannot accept responsibility for problems with your jewellery if this advice has not been exactly followed.
The UK ring size conversion charts are provided for informational purposes and are accurate to approximately within 1/4 of a finger size only. We do not accept responsibility for the inaccurate use of this information.
We will either take your ring size in person (or explain how to use our ring sizer service) using industry standard ‘Wheatsheaf’ Ring Sizers of either narrow or wide size. We will offer any sizing advice in good faith however the final responsibility of finger size choice lies with the customer as the fit is always a matter of personal preference. Once the customer’s finger size has been agreed with Erica Sharpe Fine Jewellery Ltd., this decision is binding and the customer will be charged for any subsequent changes of ring size.
DIAMONDS, GEMSTONES AND PRECIOUS METALS
Erica Sharpe Fine Jewellery Ltd only purchases diamonds from respectable dealers that adhere strictly to the Kimberley Process.
Geographical or origin provenance claims made in respect of gemstones and metal are based on written statements from our suppliers.
Erica Sharpe Fine Jewellery Ltd is a registered licence holder for Fairtrade precious metals. Whenever possible we use Fairtrade gold and silver, or alternatively 100% recycled precious metals.
We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.
These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.
Should you wish to raise a concern, in the first instance, please contact Erica Sharpe in person, by letter, telephone or by email stating your areas of dissatisfaction / complaint.
Your concern will be dealt with as quickly as possible, and normally an agreeable outcome is quickly found.
Should this still not resolve your complaint please be assured that as part of the National Association of Jewellers you are free to contact them regarding your complaint with us. The Association will attempt to mediate a satisfactory outcome. For further information please contact them at https://www.naj.co.uk/making-a-complaint